Reception Manager

Auberge La Coste, the new hotel at the Chateau La Coste wine estate (13610), is recruiting a reception manager.

You will oversee the reception and stay of our guests, with the ultimate goal of ensuring their satisfaction and loyalty.
As the main point of contact for guests, you will be responsible for the quality of the welcome and the smooth running of their experience at the hotel.

Your main tasks:

• Supervise, motivate, and unite the reception team
• Define service objectives in conjunction with management
• Ensure the quality of the welcome and the satisfaction of each guest
• Manage sensitive or urgent guest situations with tact and professionalism
• Participate in the continuous improvement of processes, tools, and standards
• Ensure compliance with hygiene and safety standards and internal procedures

Required profile:

• Proven experience in managing front office teams in the hotel industry
• Excellent presentation, attention to detail and natural courtesy
• Leadership, rigor and interpersonal skills
• Fluent in French and English (other languages appreciated) 
• Responsiveness, ability to anticipate and excellent stress management
• Team spirit, discretion and ability to inspire confidence

Benefits:

• 50% of health insurance costs covered by the company
• Foodles connected catering service
• Time clock system (overtime recorded)
• Possibility of accommodation in exchange for a contribution